Services
Change Management
Our change management approach is aimed at transitioning individuals, teams, and organisations from a current state to a desired future state. Helping stakeholders to accept and embrace changes in their work environment. Change management uses basic structures and tools to control any organisational change effort, the goal is to maximise benefits and minimise the impacts on workers and avoid distractions. Our preferred change management tools are those of John Kotter, LEAN, Theory of Restraints and the use of PMBoK.
‘They always say time changes things, but you actually have to change them yourself’. (Andy Warhol)
Patient flow and access
Patient flow and access is framework for managing patient flow within a health system, to identify and resolve delays and create capacity to deliver care that is coordinated to patients.
The key elements of good Patient Flow is:
- Care Coordination Navigate patients through the health system to prevent delays
- Standardised Practice Promote best practice to lock in expected outcomes
- Demand Escalation that acts early to preserve capacity
- Variation Management Smooth the peaks and troughs to distribute the load
- Demand & Capacity Planning Organise your service to build capacity
- Quality Structure systems around an expected outcome
- Governance Establish transparent accountable leadership
Performance Improvement
Performance improvement is measuring the output of a particular process or procedure, then modifying the process or procedure to increase the output, efficiency or increase the effectiveness of the process or procedure. Performance improvement can be applied to either individual performance or organisational performance.
Health Care Data Analytics
We specialise in health care data analytics, this includes analysing data that you collect, identifying data that you should be collecting, and using data to improve your services and support your decision making processes. We have significant experience in hospital data systems and Activity Based Funding and Management.
Business Process Improvement
Business process improvement is a methodology aimed at identifying the operations or employee skills that could be improved to encourage smoother procedures and efficient workflow. It leads to quality improvements, cost reductions, and increased productivity and activity.
Clinical engagement
Operating room efficiency
We pride ourselves on our method of in theatre clinician engagement and analysis of theatre data that gives the senior clinician the opportunity to participate in solution development for improvement in theatre utilisation.
Evaluation and review
We can provide services to objectively assess and evaluate ongoing or completed projects. Including services or programs, there design, implementation and results. Evaluation and reviews can help you determine whether you activities have met their objectives, are efficient, effective, and sustainable. Evaluation assists you to identify areas for improvement and help you realise your goals and by periodically reviewing your activities you are ensure they are as effective as they can be.
Quality Improvement
Clinical Practice improvement is a methodology used in health care improvement; some of the tools used are common to other project approaches such as those used in Clinical Redesign and LEAN.
It uses local improvement teams to improve health care processes and systems by
- Identifying the problem
- Diagnosing the problem
- Designing solutions to overcome the problem
- Implementing and monitoring the solution
- Sustaining the solution
Clinician and Stakeholder Engagement and consultation
Stakeholder engagement and consultation is key part to any project or change and involves people who may be affected by the decisions, or can influence the implementation or decisions. At PMP we identify all stakeholders, as clinicians we are particularly aware of the needs of clinicians. We understand that having clinicians on board and participating can mean the difference between your project achieving success or failure. We have significant experience in engagement for operational and strategic service planning.